VoIP

voip-phoneCommunication experts have predicted that 2010 will bear witness to a continuing surge not just in mobile communications but also VoIP for business and collaborative systems that will see enterprises maximise on the potential of share and community networks.

The prediction comes in respect to the need for business to cut expenses in the tail end of the global recession – market intelligence firm Frost & Sullivan have released figures that demonstrate that the sector is estimated to have shipped 37.3 million enterprise telephony lines, 12.6 million units of VoIP phones and 12 million desktop communication clients during the last year. A trend that is believed to have secured the market earned revenues of $7.7 billion (£5.07 billion) across 2009.

However, it is thought that IT communications will pick up across the globe over the next two years, with growth also expected. Research released by Frost & Sullivan last month suggested that demand for unified communications solutions is rising among small and medium-sized businesses as they look to follow in the footsteps of their larger rivals.

The growth in mobile devices and IT communications on the move is undoubtedly playing a large part in this growth, with the drive for businesses to increase the mobility of their workforce transforming their approach to unified communications.

Monica Basso, research vice-president at intelligence body Gartner, said people are increasingly interested in using mobile devices to collaborate, share information and approach their communities. She made the comment after figures revealed companies are increasingly making use of wireless email services, particularly those accessible by mobile devices.

“In 2010, enterprise wireless email is still a priority for organisations, whose mobile workforces are up to 40 per cent of the total employee base,” she explained.

Ms Basso added that the convergence of social paradigms with email, instant messaging and VoIP is creating “new collaboration styles”.

In a column for TMC Net, Larry Levenberg recently suggested mobility is now a “key component” of unified communications systems for a number of businesses. He added that the concept fits well with current IT trends among smaller firms.